On orders over £500
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Please contact our Customer Services Team on 0333 006 3096 if you are not completely happy with your purchase and let us know the following reason:
If it's our fault and you have received the wrong item we will arrange collection free of charge and make the necessary arrangements for the correct item to be delivered.
We will arrange for replacement parts or you can return the item for an exchange or full refund. If collection is required there will be no charge.
Please note that mattresses cannot be returned for hygiene reasons if they have been removed from the original packaging (unless faulty).
Before you return anything please liaise with our Customer Services Team so they will know to expect your return and issue a refund. They will also be able to advise you of the best way to return your item and confirm the return delivery address.
A refund will be issued within 14 days of receiving the goods back or (if earlier) 14 days after the day you provide proof of return. Refunds are subject to the returns criteria being adhered to. Please see our full Terms & Conditions