Frequently Asked Questions

Here are some of the most frequently asked questions which you may find helpful. If you require any further information, please contact our customer services team on 0333 006 3096 or email enquiries@roomtogrow.co.uk

How do I place an order?

Ordering is simple. You can place an order in any of the following ways;

  • Anytime online at www.roomtogrow.co.uk . Simply click the ‘Basket’ button and follow the guided process through to checkout and secure payment.
  • By telephone on 0333 006 3096. This number is charged at the same rate as local or national landlines in the UK. Our customer services team are always happy to help and are available 9am to 5pm Monday to Friday and 10am to 3pm Saturday.
  • By post. Please write to our registered office at Room to Grow, 45-46 Pegholme, Wharfebank Business Centre, Ilkley Road, Otley LS21 3JP.

Please ensure you check all dimensions and product details carefully before ordering and do not hesitate to call or email us to clarify any information prior to placing your order to avoid any disappointment.

How can I find out more about a particular bed or product?

We have an enthusiastic and friendly customer services team who are always happy to help. Just give them a call on 0333 006 3096 and quote the product code.

What happens once I have placed an order?

Once we have received your order you will be sent an order confirmation by email with a receipt of your order and details of a delivery date if we have one available or an estimated delivery if not. Where delivery dates are given, these are estimates and as third party carriers are used to ship items we cannot make any guarantees.

Please check your order details carefully for accuracy so any mistakes can be rectified as soon as possible thus avoiding disappointment and unnecessary delays to your delivery.

Why have I not received an order confirmation email?

It does sometimes happen that your confirmation email does not reach you. Please check your junk and spam folders to make sure it has not been filed incorrectly. If you still cannot find your email, please contact our customer services team on 0333 006 3096 and we will investigate further.

How do I track my order?

As we work with different manufacturers and different delivery companies, we do not have an on-line tracking system available as yet. Please call our customer services team on 0333 006 3096 who will be happy to help should you have any questions relating to the status of your order, or email us at enquiries@roomtogrow.co.uk quoting your name and order number.

What happens if I don’t like my order when it arrives?

If you don’t like your order when it arrives, please contact our customer services team on 0333 006 3096 or email enquiries@roomtogrow.co.uk within 14 calendar days of your delivery, for a refund or exchange. Please ensure all items are unused. It is your responsibility to return the items to us in re-saleable condition or we can arrange a collection for you, however a charge will be made for this service.

For more information on refunds and cancellations, please see our Terms and Conditions.

What happens if my goods are faulty?

In the unlikely event that you have received an item which is faulty please contact us immediately on 0333 006 3096 or email us support@roomtogrow.co.uk and we will order replacement parts free of charge or collect the faulty items for a refund. Your statutory rights are not affected.

For more information on faults and returns, please see our Terms and Conditions.

How do I change or cancel my order?

If you wish to amend your order please contact our customer services team on 0333 006 3096 or email orders@roomtogrow.co.uk.

Under the Consumer Contracts Regulations you may cancel your order by written notice any time up to 14 calendar days after the day on which you receive the goods. If you have received your order please note you have a duty under the regulations to take reasonable care of items until they are returned to us at your cost. Please see our Terms & Conditions for further information.

Do you deliver outside the UK?

We currently deliver to Mainland UK only.

Is your site secure?

See our Terms & Conditions.

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