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If for any reason you are unhappy with your order, please contact our Support team who will help to resolve this for you. You can call free on 0808 196 3344 or email email@example.com
Please contact our Support Team free on 0808 196 3344 if you are not completely happy with your purchase and let us know the following reason:
If it’s our fault and you have received the wrong item we will arrange collection free of charge and make the necessary arrangements for the correct item to be delivered.
Please report any damage to your furniture within 14 days of receipt. We will arrange for replacement parts or you can return the item for an exchange or full refund in accordance with the Terms and Conditions of Sale. If collection is required there will be no charge.
If there is a manufacturer’s fault with the product i.e mis-drilled holes, missing fixings / parts, please advise with 30 days and we will replace the faulty items.
Please note that mattresses cannot be returned for hygiene reasons if they have been removed from the original packaging (unless faulty).
Before you return anything please liaise with our Support team so they will know to expect your return and issue a refund. They will also be able to advise you of the best way to return your item and confirm the return delivery address. When returning furniture, it must be disassembled and wrapped in suitable packaging to ensure it does not get damaged in transit. We require a photograph of the packaged goods prior to collection.
A refund will be issued within 14 days of receiving the goods back or (if earlier) 14 days after the day you provide proof of return. Refunds are subject to the returns criteria being adhered to. Please see our full Terms & Conditions
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